RevServe and RevEquip Support

There are designated email addresses for you to contact when updates or corrections need to be made on patient accounts or to your WebPT Billing database. The following is a list of updates and questions and where they should be sent. If you are unsure of where to send a specific inquiry, contact your Customer Service Rep and they will route it appropriately.

Updates - updates@webpt.com

  • Fee Schedule Changes
  • Referring Physician Corrections
  • Insurance Changes
  • Scrubbing Rules: Applying Modifiers, Number of Units Billed
  • Billing Guidelines
  • Merge Duplicate Accounts
  • Claim Delay Report Questions: Invalid DX, Missing Referring Provider NPI, Charges for Newly Imported, Plan of Care Date, Evals Missing FLR, Invalid DX Type for Payer, Misc Hold by WebPT
    • The following  Claim Delays can be released by the Member without contacting the Updates department:
      • Misc Hold by Clinic
      • No Authorization
      • Missing Demo
      • Incomplete Patient Information
      • Pending Addendum
      • Pending Provider Credentialing Certification

EDI - EDI.help@webpt.com

When submitting a request to EDI, ensure you include the required information to ensure successful processing: EDI Request Reference Guide

  • New Providers
  • Provider/Group Credentialing
  • New Place of Service
  • Address Changes: Mailing, Pay-To, Location
  • Tax ID Change
  • Clinic Name Change
  • New Contract Information
  • EDI/ERA Enrollment Questions
  • Claim Delay Report Questions: Therapist Not Medicare Certified, Therapist Not US Department of Labor Certified, Therapist Not Medicaid Certified, Therapist Not Railroad Medicare Certified

WebPT Billing Support - WebPTBillingSupport@webpt.com
866-221-1870, option 2, option 3 

  • Issues with the WebPT Billing application
  • Integration Issues
  • Training Questions
  • Enhancement Requests
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