EDI Request Reference Guide
This document outlines the requirements and expectations for our RevEquip and RevServe Members. All requests should be sent by Members to edi.help@webpt.com.
The targeted resolution time for most requests is 3 business days, however, if your request exceeds our targeted timeframe, you will receive a notification.
Below are the necessary details required for each request type. Failure to provide all requested information will delay the targeted resolution timeframes.
Details Needed | Targeted Resolution |
Add New Providers | |
Please include in the request:
|
Within 3 business days |
Provider/Location Credentialing |
|
Please include in the request:
|
Within 3 business days |
New Locations/Location Changes | |
Please include in the request:
|
Within 3 business days |
Remove Claim Delay | |
Please include in the request:
|
Within 3 business days |
Missing ERAs | |
Please include in the request:
|
Varies as these may require the involvement of a third party such as a clearinghouse, however, WebPT will provide a status update every 2 business days |
Claims Research/Formatting | |
Please include in the request:
|
Varies as these may require the involvement of a third party such as a clearinghouse, however, WebPT will provide a status update every 2 business days |
EDI/ERA Enrollments | |
Please include in the request:
|
Varies by payer. WebPT will follow up with payers every 10 business days until approval is received |