Account has a Payment Sticky Note

If you receive the Account has a payment sticky note(s) error when releasing your 835s, action is required because the payments did not post during the release process. You’ll need to navigate to the Batch Payments page and post the payment following the instructions on the Sticky Note.

Manually Posting the Payment

When posting the payment manually from the Batch Payments page, include the following:

1. Use the same Deposit Date as used during the Release 835 process.
2. Use the same Check Number as included on the 835.
3. If you are using a Batch Number, include the same Batch Number used when releasing the 835.

Following these steps ensures that your payment reporting accurately reflects the payments. 

Note: If the payment sticky note is no longer needed, you can remove the sticky to allow the payments to post automatically through the Release 835 page.