Finding All Denied Claims (Change Healthcare Portal)

This report assists in identifying claims that received a zero payment and further provides the reasoning for the zero payment.

Access the Report

To access this report:

  1. Navigate and log in to
  2. Open the Rejections and Denials menu.
  3. Select Find All Denied Claims.    


Run the Report

  1. Use the CH Date drop-down to indicate Previous or Select. Depending on your selection, specify a date or date range.
    1. Previous - Will pull data from the beginning of time until the indicated date.
    2. Select - Will pull data within the designated date range.
  2. Enter the Tax ID for your practice. If you have multiple Tax IDs, you will have to run the report for each individually.   

  3. If desired, enter information into the other criteria fields.
  4. Click Search.

Export Results

  1. After the results are generated, click Export.
  2. Select Claim Level or Claim + Service Line Level. The latter will break down each CPT code on the claim; this is recommended.
  3. Indicate the desired format: Excel or CSV.
  4. Next, you can choose to Save or Open the file. If you select Save, choose the location on your computer where the downloaded report should be stored.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.