Error Corrections (legacy)

An update to this page is coming soon! You will be notified when the page is released.

This page is used to make corrections or changes to payments and adjustments made on a patient’s account. You have the ability to:

  • View inactivated charges
  • Move patient payments back to unassigned payments
  • Move or transfer insurance payments
  • Attach authorizations
  • Remove or edit for payments and adjustments
  • Update incorrectly applied adjustments
  • Add Modifiers and POC

To make changes to payments and adjustments:

  1. Open the Payments menu and select Error Corrections. 
    Note: If you have not yet selected a patient you will be prompted to do so when you reach the Error Corrections screen.
  2. The search criteria will allow you to search by Date of Service or Charge ID. The Charge ID is the unique numeric value automatically assigned by the system to each charge.
    1. Use the Show Inactive checkbox to view charges that were inactivated by the system, this typically occurs when charges for a particular date of services are changed by an addendum. Addendums that impact charges prompt the system to create new charges with their own unique Charge ID and inactivate the previous charges tied to the Date of Service. Common examples include updating the Date of Service or changing the number of units billed.
  3. All charges that match the search criteria display and sorted chronologically by Date of Service, oldest to newest. Single charges will automatically open in Edit mode. Click the arrow next to a Charge ID to view additional rows for all payment and adjustment transactions related to that charge. 
  4. Under the Charge ID, there are additional rows for all payment and adjustment transactions related to that charge. To edit the charge or related transaction details, click on the Charge ID. 
  5. On the Transaction Edits page, there are two sections Charge and Payments/Adjustments. Always use caution when making changes as it can affect other aspects of reporting or billing. Note: If the field is grayed out, you are not able to make a change in that field.
    1. Charge: This section contains information about the charge and allows you to make updates and rebill. One of the most common reasons you would edit the charge is to add an authorization (primary or secondary) and rebill. Note: You cannot delete a charge that has a Payment or Adjustment tied to it. 
    2. Payments/Adjustments: This section shows all payments, adjustments, and transfers that have been posted for this charge, this includes insurance and patient payments. You can update key reporting variables such as Payment or Adjustment Code. You can also update posting amounts, or delete incorrectly posted items, or move the transactions. 
  6. Verify that the PR and CO Adjustment Qualifiers follow these requirements.
  7. After you make your necessary corrections, select Save. If no changes are made, click Cancel to back out of the detail page.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.