Procedure Code (Billing Exception)

The Required field Proc_Code cannot find lookup value rejection on the Billing Exceptions worklist is caused by an inactive procedure code. Let’s review how to resolve this error. 


Note: Most CPT, Supply, and Cash codes are already listed in WebPT Billing as Inactive. Check to see if the code is listed as Inactive before adding a new procedure code.

Start by confirming if the procedure code is active or inactive. For this example, we used code 97164. 

  1. Begin by going to Charges and select Procedure Codes.
  2. Type in the code in question in the procedure code field, check the Include Inactive box, click Search.
  3. The Status column will show if a code is active or inactive.

    If the code is active, email webptbillingsupport@webpt.com to allow support to further investigate the issue. Please provide the diagnosis code and the related patient account number. 

    1. If the code is inactive, re-activate it by double-clicking on the code itself. 
  4. Ensure you add a value for Standard Charge Amount.
  5. Check the Is Active box.
  6. Click Save at the bottom right corner.  
  7. Return to the Billing Exceptions report and reprocess the exception(s) for that procedure code.
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